Digital World Class Procurement Teams Achieve 2.6X Higher ROI

The Hackett Group, Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) consultancy and executive advisory firm, today released its 2025 Digital World Class Procurement research, highlighting how leading procurement organizations are navigating volatility and redefining their role in the enterprise.

As trade uncertainty persists into the second half of 2025, many companies have paused spending to preserve cash and protect margins. Yet, amid this disruption, a select group of procurement teams has shown they can deliver top quartile, or Digital World Class, performance.

These top performers deliver 2.6X greater return on investment (ROI) than peers, while operating with 31% fewer full-time employees and at 19% lower cost as a percentage of spend. They’re adopting intelligence-driven operating models and embracing technologies like Gen AI to accelerate execution, capitalize on opportunities more quickly, and drive greater strategic impact.

“Leading procurement organizations are showing what’s possible when digital capabilities and human expertise come together to drive value,” said Chris Sawchuk, principal and Global Procurement Executive Advisory practice leader at The Hackett Group. “These teams aren’t just navigating volatility – they’re using it as a catalyst to transform procurement into a faster, more agile and insight-led business partner.”

What sets Digital World Class procurement organizations apart

The Hackett Group’s research, which draws from global benchmark studies across hundreds of companies, identifies key characteristics that distinguish top-performing procurement teams:

1. They are strategic by design.

Digital World Class teams have a significantly greater share of staff focused on strategic work – such as spend management, stakeholder engagement and supplier management – while simultaneously increasing functional productivity. They use speed to create a competitive advantage, executing 58% shorter requisition-to-purchase order cycle times and 24% shorter sourcing cycles.

2. They deliver and sustain greater value.

Top-performing procurement organizations generate 2.03X greater cost savings as a percentage of spend by anticipating opportunities and maintaining the ability to renegotiate supply agreements. Superior processes and stakeholder perceptions have enabled Digital World Class procurement teams to reduce maverick buying and contract noncompliance – resulting in 60% less savings lost.

Schreibe Deinen Kommentar