Flytxt Receives Frost & Sullivan's 2025 Global Company of the Year Recognition in the Agentic AI for Customer Experience Industry

Flytxt is recognized for its outcome-driven Agentic AI platform that redefines customer experience through autonomous intelligence, measurable impact, and seamless usability.

SAN ANTONIO, Nov. 13, 2025 /PRNewswire/ -- Frost & Sullivan has honored Flytxt with the 2025 Global Company of the Year Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt's pioneering role in leveraging the next generation of AI technologies to help enterprises optimize decision-making and drive superior CX and business outcomes at scale.

Frost & Sullivan's Best Practices benchmarking framework evaluates companies on two critical dimensions, strategy effectiveness and strategy execution. Flytxt excelled in both, demonstrating a clear ability to translate its long-term AI vision into impactful solutions and measurable business value for their clients.

"Frost & Sullivan recognizes Flytxt for its unwavering commitment to transforming enterprise CX through outcome-driven, Agentic AI. By combining massive training and federated learning, Flytxt has redefined how enterprises can make use of AI for autonomous decision-making and seamless execution to drive growth outcomes," said Soumyadeep Roy Chowdhury, Senior industry analyst, TechVision–ICT at Frost & Sullivan.

Flytxt continues to anticipate and respond to evolving market dynamics through continuous AI innovation and product advancement. Its recently launched Agentic AI platform, Niya-X unifies sales, marketing, product, and customer care workflows, enabling autonomous decisions and actions aligned with specific business outcomes. Having access to massive training with trillions of real-world data points, Flytxt's AI agents possess deep contextual intelligence to plan, decide, and act for measurable results such as lower churn, higher revenue, or improved product profitability.

"This recognition reflects our vision to make the best Enterprise AI purpose-built for optimizing marketplace efficiency," said Dr. Vinod Vasudevan, CEO of Flytxt. Continuously learning from real-world marketplaces, Flytxt AI understands what drives business outcomes in any given context and why. It reasons from evidence and hence orchestrates the best possible decisions and actions across every customer, product, and channel. This approach helps enterprises to achieve measurable, and scalable outcomes faster", he added.