Lenovo Brings Real-Time Store Visibility and AI-Driven Support to Retail—Delivering Value on Day One

Retailers lose revenue every time an online store goes down, a system fails, or frontline employees lack the tools to act in the moment. Meanwhile, generative AI platforms and AI agents are creating new opportunities to increase online retail experiences and conversion rates. Yet while AI has the potential to help retailers drive better margins and competitive advantage, many still find it challenging to translate experimentation into consistent, day-to-day operational and revenue improvements.

Today at NRF: Retail’s Big Show, Lenovo announced their latest AI-powered solutions - Smart Store Services and AI Retail Assistants - designed to deliver immediate, measurable value for retailers. Supported by Lenovo Hybrid AI Services, the solutions embed AI directly into daily retail operations, helping retailers prevent disruptions before revenue is lost, support associates in real time, and scale AI into repeatable performance across physical and digital stores.

“Retail leaders don’t invest in AI for experimentation, they invest to keep stores running, protect revenue, and serve customers better,” said Patricia Wilkey, Senior Vice President and General Manager, International Sales, Solutions & Services Group, Lenovo. “These solutions are designed to deliver value immediately by embedding AI into everyday retail operations and scaling it reliably across the enterprise.”

1. Smart Store Services: AI-led Capabilities for Operational Resilience, Store Uptime and Customer Experience

Store downtime, caused by POS failures, payment disruptions, or connectivity issues, directly impacts revenue and customer trust. Lenovo’s Smart Store Services are designed to prevent those losses by keeping stores operational and transactions flowing.

The AI-driven solution helps detect, predict, and resolve issues before customers or employees are affected, reducing downtime by up to 50% and resolving issues 60% faster according to internal Lenovo data.

On day one, retailers gain:

• Real-time visibility into store health across IT and operational systems
• Automated incident prioritization based on business impact
• A single command center connecting IT, operations, and store support teams

Many issues are resolved automatically or remotely, reducing dependence on costly and time-consuming on-site support. Retailers see 30–40% lower IT support costs and reduced operational friction across large store networks.