ISG to Study Specialty Analytics, AI Services for Insurance

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining specialist providers of advanced analytics and AI that help insurance organizations improve profitability, optimize operations and strengthen trust.

The study results will be published in a comprehensive ISG Provider Lens report, called Specialty Analytics and AI Services — Insurance, scheduled to be released in August 2026. The report will cover companies offering analytics and AI services across the insurance value chain, excluding large IT service providers and analytics platform vendors.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

With rising customer expectations, increasingly complex risk profiles and more sophisticated fraud, insurers are accelerating the adoption of advanced analytics and AI. Specialist analytics and AI providers play a critical role in the insurance sector with deep domain expertise, reusable intellectual property and emerging technologies. These capabilities are reshaping product design, pricing accuracy and demand forecasting through more granular risk segmentation and dynamic models. They also enable insurers to introduce more targeted distribution and personalized customer experiences.

“In claims management and fraud analytics, next-generation AI models are enabling faster triage, more accurate severity prediction and proactive fraud detection,” said Namratha Dharshan, chief business leader at ISG. “Specialist providers are helping insurers operationalize these capabilities, improving outcomes across traditional and digital channels.”

ISG has distributed surveys to approximately 20 specialist analytics and AI service providers. Working in collaboration with ISG’s global advisors, the research team will produce one quadrant representing the analytics and AI services the insurance enterprise is buying, based on ISG’s experience working with its clients. The quadrant is:

• Specialty Analytics and AI Services — Insurance, evaluating analytics and AI service providers with proven experience in actuarial modeling, underwriting automation, and claims and fraud detection. Providers are assessed on their ability to integrate analytics across complex carrier environments and deliver measurable business outcomes.

The study will cover the global specialty analytics and AI services — insurance market and examine products and services available globally. ISG analysts Manav Deep Sachdeva and Saravanan M S will serve as authors of the reports.