Orange Business and Tech Mahindra to Forge Strategic Partnership to Accelerate End-to-End Digital Transformation for Enterprise Customers Worldwide, Focusing on AI, Automation and Secure Digital Platforms

Orange Business and Tech Mahindra today announced that they have entered exclusive negotiations to form a non-equity, global strategic partnership to help enterprises accelerate their digital transformation. The proposed collaboration establishes a strategic go-to-market approach, emphasizing increased regional collaboration, product innovation and the further utilization of existing platforms to deliver secure, scalable and AI-powered solutions, increasingly in-demand by global organizations. This partnership would also include outsourcing a portion of Orange Business global customer support, quote-to-bill operations and post-sales teams outside France to Tech Mahindra.

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Driving International Growth and Innovation at Scale

Aligned with Orange Business’ ambition to become the undisputed worldwide leader in secure connectivity for enterprises, the initiative reflects Orange Business’ commitment to investing, expanding and winning market share in global markets.

The proposed partnership would leverage Orange Business platforms to deepen engagement with existing customers and accelerate new customer acquisition, expanding its international footprint and service portfolios. While Orange Business would continue to manage directly end-to-end services for certain critical segments, including French operations, and ensure full compliance with French and European regulations, the proposed partnership would accelerate and expand international operations.

Strengthening Capabilities Through Talent and Collaboration

The combination of Orange Business International’s unique positioning with Tech Mahindra’s delivery agility and scale would accelerate automation, increase operational efficiency, boost competitiveness, and deliver greater value to customers worldwide.

A comprehensive review of current operations, processes, tools, and performance metrics will identify areas where Orange could leverage Tech Mahindra’s know-how and maximize the impact of the partnership. The focus would be to increase speed, scalability, and overall efficiency, while supporting sustainable growth and improving customer experience.

Complementing Orange Business’ Digital Transformation

This proposed partnership would complement the broader digital transformation underway at Orange Business. It would reinforce the ability to accelerate execution, scale delivery, and maintain a strong competitive edge across regions, while continuing to advance future-ready platforms and services.

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