Nokia launches agentic AI for home and broadband networks - Seite 2

• An AI assistant with a conversational interface gives technicians and support teams instant access to product knowledge, accelerating training and day-to-day problem solving.
• AI-powered text, voice, and image guidance assists field technicians during surveys and installations, and computer vision technology helps validate the quality of work done and build a live digital twin of the FTTH network.
• Automated diagnostics detect degradations and prevent outages; giving frontline support teams more operational precision and analytical depth.
• A troubleshooting agent improves root cause analysis and speeds up remediation across home and access networks, and uses advanced reasoning to pinpoint faults faster, reduce ticket volume, and increase first-call resolution rates.

“AI makes your end-users less likely to churn, your engineering and helpdesk teams more productive, and your field teams connect more homes more quickly. Nokia’s Agentic AI puts 600+ million lines worth of broadband experience at the fingertips of every field technician, helpdesk agent, and network engineer - and solves problems before the customer is even aware. We’re fundamentally changing how home and broadband networks are deployed and run,” said Sandy Motley, President Fixed Networks, Nokia.

“AI only works with quality data, and when data is AI-ready. Our recent market outlook on AI in network automation underscored that the industry is rapidly moving to build infrastructure capable of enabling powerful, successful, AI. Vendors like Nokia that combine deep domain expertise with real-world scale are best positioned to deliver reliable outcomes. Nokia’s approach reflects many of the right architectural principles, including autonomous control loops, structured data models, and open APIs, which are critical to making automation easy and AI responses accurate,” said Grant Lenahan, Partner and Principal Analyst, Appledore Research.

Resources and additional information:
Product Page:  Fixed Networks Cognitive Broadband        

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