TCN Launches AI-Powered SmartAMD

St. George, Utah--(Newsfile Corp. - June 8, 2026) - TCN Inc., a global leader in cloud-based call center platform solutions, today announced the successful launch of its new Smart Answering Machine Detection (SmartAMD) solution. This product is an advanced, AI-powered Answering Machine Detection and call-sorting solution. SmartAMD is seamlessly embedded within the TCN Operator platform. It is specifically engineered to navigate the modern call-screening ecosystem-including iOS Call Screening, Google Pixel Call Screen, and carrier-native apps. This solution helps contact centers drastically improve their Right Party Contacts (RPCs) and agent utilization rates.

Every modern contact center knows that there is a dense layer of filtering that stands between communication platforms and customers. When a call connects, modern outbound platforms have just milliseconds to diagnose whether the recipient is a live human, an automated voicemail, or a mobile screening system. Other legacy AMD systems rely on single, rigid acoustic patterns that struggle in this environment, frequently misclassifying calls. This leads to dropped connections with live prospects or forces agents to waste valuable time waiting out automated screening prompts.

TCN's SmartAMD solves this by replacing the traditional single-classifier approach with specialized machine learning models working in parallel. A foundational model makes the critical human-versus-machine decision in sub-second time. Layered secondary models simultaneously identify the exact type of mobile screening tool or voicemail greeting in play. SmartAMD then executes the optimal routing path instantly.

"Agent time is our most expensive resource and our greatest opportunity cost," said Dave Bethers Senior VP of Client Success and Product at TCN. "Now that handset AI filters like iOS Live Voicemail and Google Call Screen are blocking standard dialers, protecting agent time is harder than ever. That is why we developed a dual-engine approach. Standard AMD handles the bulk filtering cheaply, while our new Smart AMD punches through the noise to catch high-probability conversations. We stop wasting money where cheap tech works, and we stop wasting agent time where precision is required."

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