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Helping Medicare Members Improve Access to Care, One Call at a Time
NORTHAMPTON, MA / ACCESS Newswire / June 8, 2026 / Originally published on CVS Health Company NewsroomKey pointsDebbie Kim, a Health Coach nurse on the Social Risk Factors team, helps Medicare members overcome both clinical and social barriers to …
NORTHAMPTON, MA / ACCESS Newswire / June 8, 2026 / Originally published on CVS Health Company Newsroom
Key points
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Debbie Kim, a Health Coach nurse on the Social Risk Factors team, helps Medicare members overcome both clinical and social barriers to care.
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Through patient listening, care coordination and problem solving, she uncovers deeper needs and connects members to resources that improve health and reduce costs.
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By meeting members where they are, Debbie builds trust and helps people take meaningful steps toward better health.
Debbie Kim, RN, spends much of her day on the phone - but to her, each call is far more than a conversation. It's a chance to help someone move forward and access the care they need.
As a Health Coach nurse on the Social Risk Factors team, Debbie supports Medicare members who are often navigating complex health needs alongside everyday challenges. Based in the greater Philadelphia area, she works with members nationwide from her home office.
Many are overwhelmed, unsure where to turn, or running into obstacles that make even basic care feel out of reach. Through each call, Debbie listens, problem solves and strives to remove not only clinical challenges but also the social and economic factors that can stand in the way of receiving the care they need.
"Listening is often the first and most important step," she says. "Once you understand what's really going on, you can start to make progress."
Meeting Medicare members where they are
Debbie didn't always imagine herself in a virtual role. After years of providing hands-on care in hospital settings, she joined CVS Health curious about how nursing could evolve. What she found was a different but equally meaningful way to support patients - one where small, consistent steps can truly change a person's health journey.
Today, progress doesn't always come from a procedure or prescription. Sometimes, it begins with a simple conversation - and a willingness to meet each person in the moment.
Removing barriers to care
Many of the people Debbie speaks with are juggling chronic conditions while also facing issues like transportation, affordability or limited access to resources. A call that begins as a routine check-in about a lab test or medication often reveals a deeper story.
"We might be calling about something like an A1C test," she explains. "But if someone can't get to the appointment, that's the real barrier we need to solve first."
Education is often the starting point. Many members don't fully understand their benefits, and the health care system can feel unmanageable. Debbie takes time to explain why screenings matter, what options are available and how to navigate their coverage.
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