CMA CGM Group Signs Strategic Partnership with Infosys to Accelerate Transformation of its Information Systems
Bangalore, India and Marseille, France (ots/PRNewswire) -
- Seven-year partnership with Infosys to enhance CMA CGM's
customer service experience
- Infosys to establish a Delivery Center in Marseille to attract and
enhance local expertise
The CMA CGM Group, a world leader in container shipping, and
Infosys (https://www.infosys.com/newsroom/press-releases/Pages/press-
release-25aug2017.aspx) (NYSE: INFY), a global leader in consulting,
technology and next-generation services, today announced a strategic
seven-year partnership which will simplify and transform CMA CGM's IT
applications and improve customer service experience.
- Seven-year partnership with Infosys to enhance CMA CGM's
customer service experience
- Infosys to establish a Delivery Center in Marseille to attract and
enhance local expertise
The CMA CGM Group, a world leader in container shipping, and
Infosys (https://www.infosys.com/newsroom/press-releases/Pages/press-
release-25aug2017.aspx) (NYSE: INFY), a global leader in consulting,
technology and next-generation services, today announced a strategic
seven-year partnership which will simplify and transform CMA CGM's IT
applications and improve customer service experience.
(Logo: http://photos.prnewswire.com/prnh/20130122/589162 )
As part of the agreement, and at the request of CMA CGM, Infosys
will open a Delivery Center (DC) in Marseille, which will become a
key hub attracting and enhancing local expertise.
Infosys will also acquire CMA CGM's Innovation and Delivery Center
in Dubai, UAE, expanding its footprint in the Middle East.
Through this partnership:
- Infosys will provide CMA CGM with the skills required to maintain
its applications and develop its SAP projects. Infosys will also
provide CMA CGM with new high value-added technologies that will
improve its agility and responsiveness.
- As part of its ongoing digital transformation, CMA CGM will use
Infosys Nia's artificial intelligence platform and its scalable
automation platform, AssistEdge, to revamp its customer service,
improve process execution and enhance internal performance.
These new systems will allow CMA CGM to be more flexible and
innovative in a dynamic industry.
Rajesh Krishnamurthy, President and Head of Europe, Infosys,
said, "Simplifying the technology footprint and leveraging
next-generation technologies is the need of the hour for the
hyper-competitive shipping and logistics industry. We look forward to
helping CMA CGM leapfrog to the next-generation of software-led
business innovation which is customer friendly, cost effective and
flexible. Infosys is keen to leverage its logistics industry
experience and assist CMA CGM with its business transformation
journey."
Rodolphe Saadé, CEO, CMA CGM, said, "Innovation and digitalization
are at the heart of our strategy. Our ambition is to create a
competitive advantage by offering our customers state-of-the-art
technologies. The partnership with Infosys is key to attaining this
objective. By setting up their Center for Innovation in Marseille,
CMA CGM, as well as the region, will benefit from both their
expertise and their proximity."
About CMA CGM
As part of the agreement, and at the request of CMA CGM, Infosys
will open a Delivery Center (DC) in Marseille, which will become a
key hub attracting and enhancing local expertise.
Infosys will also acquire CMA CGM's Innovation and Delivery Center
in Dubai, UAE, expanding its footprint in the Middle East.
Through this partnership:
- Infosys will provide CMA CGM with the skills required to maintain
its applications and develop its SAP projects. Infosys will also
provide CMA CGM with new high value-added technologies that will
improve its agility and responsiveness.
- As part of its ongoing digital transformation, CMA CGM will use
Infosys Nia's artificial intelligence platform and its scalable
automation platform, AssistEdge, to revamp its customer service,
improve process execution and enhance internal performance.
These new systems will allow CMA CGM to be more flexible and
innovative in a dynamic industry.
Rajesh Krishnamurthy, President and Head of Europe, Infosys,
said, "Simplifying the technology footprint and leveraging
next-generation technologies is the need of the hour for the
hyper-competitive shipping and logistics industry. We look forward to
helping CMA CGM leapfrog to the next-generation of software-led
business innovation which is customer friendly, cost effective and
flexible. Infosys is keen to leverage its logistics industry
experience and assist CMA CGM with its business transformation
journey."
Rodolphe Saadé, CEO, CMA CGM, said, "Innovation and digitalization
are at the heart of our strategy. Our ambition is to create a
competitive advantage by offering our customers state-of-the-art
technologies. The partnership with Infosys is key to attaining this
objective. By setting up their Center for Innovation in Marseille,
CMA CGM, as well as the region, will benefit from both their
expertise and their proximity."
About CMA CGM