Firms in France Seek to Squeeze More Value From Salesforce - Seite 2

The report also examines how predictive AI has gained importance in providing insights to support customer clustering, lead conversion probability and hyper-personalized offerings.

For more insights into the Salesforce ecosystem challenges facing enterprises in France, such as finding providers that maintain a local presence and developing an overall data strategy, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Salesforce Ecosystem Partners report for France evaluates the capabilities of 38 providers across six quadrants: Multicloud Implementation and Integration Services for Large Enterprises, Implementation Services for Core Clouds — Midmarket, Implementation Services for Marketing Automation, Managed Application Services for Large Enterprises, Managed Application Services for Midmarket and Implementation Services for Industry Clouds.

The report names Capgemini and Cognizant as Leaders in four quadrants, while Akkodis, Cloudity, Persistent Systems and Viseo are named as Leaders in three quadrants each. Comforth Easyfront, Eviden, LTIMindtree, Niji and TCS are named as Leaders in two quadrants each, while Accenture, AlmaviaCX, CGI, Deloitte, Devoteam, Infosys, OSF Digital, PwC, Reply and Talan are named as Leaders in one quadrant each.

In addition, Eviden is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while BayBridgeDigital, Customertimes and OSF Digital are named as Rising Stars in one quadrant each.

In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce providers. Hexaware earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

A customized version of the report is available from Cognizant.

The 2024 ISG Provider Lens Salesforce Ecosystem Partners report for France is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.