Q2 and Citizens & Northern Bank Win 2023 IDC FinTech Rankings Real Results Award

Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital transformation solutions for banking and lending, announced today that it has been named alongside Q2’s customer C&N (Citizens & Northern Bank) as a winner of the 2023 IDC FinTech Rankings Real Results Awards in the Omni-Experience Customer Engagement category.

C&N, a financial services organization based in Pennsylvania, has partnered with Q2 to power its digital banking technology since 2007. They are known for being an early adopter of new digital solutions and sustainable platforms, which has allowed them to provide high-quality service for their customers and compete with much larger financial institutions.

Within a year of launching Q2's customer service solution Glia, C&N reported an increase in digital chat sessions by 59 percent and experienced 1,000 additional engagements through the call center/co-browsing feature. Additionally, by using Q2 Discover's in-app messenger, C&N was able to increase its Net Promoter Score survey response rate by 400 percent. C&N also implemented financial wellness and credit monitoring solution SavvyMoney, which is integrated into Q2’s digital banking platform through Q2 Innovation Studio, in just 60 days, resulting in 1,345 enrollments in the first month, according to the bank.

“When we are looking for a new product or solution, we look to Q2 first,” said Brandy Allen, senior vice president and director of digital channels for C&N. “Meeting the expectations of today’s digital consumer requires financial institutions to quickly innovate and keep pace with user expectations. As a financial institution committed to providing our customers with the best possible digital experience, we are proud to be recognized by IDC for our successes and will continue to push the boundaries of innovation.”

“Q2’s work with C&N is an exemplary demonstration of the power of digital to engage with the customer more deeply,” says Jerry Silva, vice president of IDC Financial Insights. “Their project has shown to directly drive measurable improvements in engagement and retention, hallmarks of what the IDC Real Results program is meant to highlight. Congratulations to the folks at Q2 for this achievement.”

“We are proud to be recognized alongside one of the nation’s most forward-thinking banks for our long-standing partnership,” said Dallas Wells, senior vice president of Product Management, Q2. “The recognition is a result of our combined dedication to providing customers with a best-in-class digital banking experience and reiterates the value of digital innovation to help banks strengthen customer relationships.”