8x8 Phone App for Microsoft Teams Delivers Cost-effective, Native Calling Experience for Teams Users - Seite 2

Key features of 8x8 Phone App for Microsoft Teams include:

• Cost-effective PSTN calling in Microsoft Teams: Provides organizations with a low-cost PSTN calling option, for virtually all 8x8 X Series license holders, at a fraction of the cost of licensing Teams Phone per user.
• Native user experience that keeps users in Teams: Offers an intuitive user experience that requires no additional plugins or software installed on the desktop or mobile device. This includes the ability to manage all call activities within Microsoft Teams, answer and conduct PSTN phone calls within the native Teams calling window whether on desktop, mobile, or the web, and flip active calls between authenticated Teams devices, while providing complete call history and data across platforms.
• Improved performance: New backend connection method, based on Direct Routing, provides seamless integration and improved user experiences.
• Streamlined deployment: 8x8 Phone App can only be deployed by administrators from the cloud, so no device management or additional configuration tools are required. This deployment method directly in Teams minimizes user friction and maximizes IT efficiency making it simple to manage and support.
• Flexible licensing: For organizations that need the full experience of direct routing through 8x8 Voice for Microsoft Teams and 8x8 Contact Center, the 8x8 Phone App can also be licensed and assigned at the user level. This allows organizations to select the right license for each user based on the specific needs of each job function in the business, optimizing operating costs, and improving productivity.

“At 8x8, we are constantly looking for ways to innovate and provide our customers with the products and experiences that best fit their business and working needs,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “With the 8x8 Phone App for Microsoft Teams, we are providing our customers with the familiar Teams user interface coupled with our resilient, secure, compliant, and reliable technology on the backend. By providing a truly Teams native calling experience, we are not only offering a cost-effective option that improves productivity and efficiency, but it also enhances the overall user experience.”