Listening With Curiosity: Insights From a Year of Sidekicks Conversations - Seite 2

Unfortunately, there aren't many great listeners among us. Globally, 86% of employees feel people at their workplace are not heard fairly or equally, according to a 2021 Workforce Institute report. Sometimes it seems like people are more interested in talking rather than listening, doesn't it? Case in point: Communication expert Julian Treasure's Ted Talk on "How to speak so that people want to listen" has 38 million YouTube views versus his "5 ways to listen better" speech, which has 4.2 million views. Clearly, we have room to improve.

Listening with curiosity is key to my Sidekicks Conversations. Some guests have talked about what helped them grow and succeed. Accenture CEO Julie Sweet adopted her "you-can-do-anything" mindset from her mother, who worked part time and graduated from college while raising three kids. Thanks to his Italian-immigrant father's emphasis on education, Alaska Airlines CEO Ben Minicucci was inspired to study aircraft engineering at a Canadian military academy. And the entrepreneurial roots of Marcelo Claure, chairman and CEO of Claure Capital, and a member of T-Mobile's board of directors, go back to his childhood in Bolivia when he secretly sold his mother's dresses.

And channeling my own passion for aviation, I asked Lt. Cmdr. Chris Kapuschansky about becoming an elite Blue Angels fighter pilot. We shared a laugh about how "Cheese" came to be his call sign but also focused on the critical nature of his work: "We base everything we do on trust." I witnessed that trust in action when I flew with the Blue Angels during this summer's Seafair Airshow in Seattle - the most exhilarating experience of my lifetime!

There have been moving moments, too - like when we took Sidekicks on the road to Washington, D.C. NAACP president and CEO Derrick Johnson encouraged us to find commonalities in each other instead of looking at how we differ. Something he said really stuck with me: "Learn how to accept and appreciate people's uniqueness."

This powerful bit of wisdom is relevant in every aspect of our lives. I think about it often at T-Mobile, where the uniqueness of our employees helps improve how we work. Which reminds me of my first Sidekicks guest, Kendra Lord, who after 10 years in the United States Air Force transitioned into a pivotal geospatial engineering and analytics role at T-Mobile.

Whether hosting Sidekicks Conversations or seeking customer and employee feedback, I'm learning a lot through others' visions, values and ideas to drive to success. And - perhaps even more apparent - I recognize the need for mindful listening in building deeper, more empathetic relationships.

View additional multimedia and more ESG storytelling from T-Mobile on 3blmedia.com.

Contact Info:
Spokesperson: T-Mobile
Website: https://www.3blmedia.com/profiles/t-mobile
Email: [e-mail]

SOURCE: T-Mobile

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