Ontrak Health Announces the Launch of the Ontrak Advanced Engagement System, Ushering in the Next Era of AI-enabled Behavioral Healthcare - Seite 2

To ensure that Ontrak Care Coaches align with best practices, the Ontrak Advanced Engagement System also includes AI-driven quality assessment and fidelity assessment tools. These technologies evaluate the delivery of evidence-based protocols. Care Coaches now get real-time skills-based training feedback into how well their interactions are serving members.

Beneath everything are next-generation AI-driven data management and analytics tools. For example, through a proprietary data infrastructure, the Data Exchange platform simplifies the process of managing electronic data interchange (EDI), while complying with federal requirements and best practices in the industry saving 80% in pipeline maintenance costs and delivered nearly 90% shorter turnaround times.

The platform also facilitates Provider Interoperability through HITECH certified industry standard frameworks. This creates a closed-loop, bi-directional data sharing ecosystem, seamlessly connecting providers, specialists, and Ontrak Care Coaches. Bi-directional data sharing has already shown to significantly improve patient adherence to treatment plans.

Taken together, AI-driven analytics facilitate a continuous improvement loop, ensuring member interactions remain firmly rooted in evidence-based practice. By integrating sophisticated AI, Ontrak is helping to ensure that every member interaction is an opportunity to deliver the highest quality care—along with the highest possible client ROI.

Finally, the Ontrak Advanced Engagement System helps connect members with the right providers through its proprietary Provider Matching Engine. This technology taps into Ontrak’s 45-state behavioral health network to select the most appropriate behavioral health provider for each member based on their needs. The Provider Matching Engine considers more than a dozen specialties and 30 sub-specialties, performance, and outcomes as well as mode of delivery, diversity, and demographics. Ontrak believes that more precise provider matching is what drives its remarkable clinical outcomes, demonstrated by greater than 50% clinically significant reduction in anxiety and depression symptoms for members in its WholeHealth+ program.