TELUS International Announces Fuel iX Beta Program, an Enterprise-Grade AI Engine For Bringing Generative AI to Production - Seite 2

This functionality is further supported by TELUS International’s design services, which provides custom applications and other digital solutions, and the GenAI Jumpstart accelerator program for rapid generative AI development and deployment.

TELUS Accelerated Productivity with Fuel iX

“Enterprises don’t have just one or two generative AI solutions,” said Jaime Tatis, Chief Insights Officer, TELUS. “TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests. Many require customization to support enterprise workflows. It is critical to have an AI engine you can plug into and quickly deliver productivity applications for business users and also manage them at runtime. Those were key market gaps we filled with Fuel iX.”

TELUS used Fuel iX to create a set of generative AI management tools that enable the service provider to tap into, and switch between, multiple cloud providers and more than 100 large language models. TELUS then layered on centralized observability by use case, user, and AI model, and developed tools and processes to support privacy, data sovereignty, AI safety, and security requirements. Partial year 2023 impacts included C$6.4 million in cost avoidance and C$1.8 million in revenue lift from more accurate billing for technician visits.

“The deployment of generative AI-powered applications was growing at such a pace that we needed full visibility and management across all the applications and use cases. We settled on an approach that enabled us to efficiently manage the rapid growth to ensure we future proofed our generative AI capabilities,” said Hesham Fahmy, Chief Information Officer, TELUS. “We couldn’t have met our requirements and graduated from pilot to production scale without Fuel iX.”

TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions. To learn more about Fuel iX and the company’s suite of AI offerings, visit telusinternational.com/.

About TELUS International

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.