NICE CXone AI-Driven Workforce Engagement Management Receives TMC’s Future of Work Agent Experience Award

NICE (Nasdaq: NICE) announced that TMC, a global, integrated media company, has named NICE CXone Workforce Engagement Management (WEM) as a recipient of the 2023 Future of Work Agent Experience Award. TMC’s first Annual Future of Work Agent Experience Award recognizes and honors companies’ commitment to excellence across all elements of the agent experience, from technology to work-life balance. According to TMC, winning this award for providing a world-class agent experience highlights the unbreakable connection between agent experience and customer experience. The winners recognize that to deliver exceptional customer service, companies must also create exceptional agent experiences.

NICE CXone’s workforce engagement management application is the only cloud platform with a complete and advanced set of WEM applications infused with AI capabilities. Addressing the challenges of flexible work environments and, complex customer journeys, NICE’s workforce engagement management solutions place powerful, flexible tools directly in the hands of contact agents.

"The work of contact center agents has become more complex. The NICE CXone Workforce Engagement Management solution provides AI-driven insights, automation, and analysis which augments agent performance and creates enhanced customer experiences," said Barry Cooper, President, CX Division, NICE. "Providing unique ways to address these issues, NICE supports agents as they face growing customer demands. Our innovative use of AI purpose-built for CX in solutions such as Enlighten Copilot promotes efficient work with fewer repetitive tasks and faster access to knowledge for contact center employees."

“I am honored to recognize NICE with a Future of Work Agent Experience Award for its commitment to enhancing the agent experience by delivering AI-infused, automated solutions that simplify the complicated tasks that agents face in their demanding roles,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, NICE CXone has proven to be among the best solutions across the diverse range of FoW offerings.”

To learn how organizations are delivering exceptional CX by improving agent behaviors, please visit our website for videos, demos, and expert articles: please click here for more information and click here for a demo.

About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.