Provana and BEN Sign Partnership to Revolutionize Business Process Management with AI Integration

Brand Engagement Network (BEN) (Nasdaq: BNAI), an emerging provider of personalized customer engagement AI, and Provana, a highly specialized knowledge process management provider, announced today a partnership that will enable BEN’s AI assistants to be integrated with Provana’s contact center solutions. This strategic partnership aims to optimize compliance and business process management (BPM) across a variety of industries, including health insurance, personal injury, and credit servicing.

Provana, a pioneer and industry leader in the credit and collections, legal servicing, healthcare, and revenue cycle management sectors, along with BEN have begun crafting multiple use cases to deploy using the BEN conversational AI platform. This collaboration is designed to empower Provana to enhance its multi-modal strategy across various use cases, from digital AI “transfer agents” for credit servicing and personal injury law to Medicare Advantage Enrollment.

Traditional chatbots often fall short in highly regulated industries due to limited conversational skills and base knowledge. BEN’s AI assistants, paired with Provana’s unique, multi-modal approach to managing compliance and business processes will be designed to unlock advantages in productivity and performance to Provana’s global user base.

“We are excited to partner with BEN to deploy AI-driven solutions that elevate agent performance and deliver exceptional client experiences," said Sean Clark, SVP of Partnerships Provana. “Together, we plan to leverage AI to propel the credit and collections, healthcare and legal industries forward."

“By collaborating with Provana, we believe we are poised to develop game-changing solutions that redefine compliance and business process management operations,” said BEN Chief Executive Officer, Michael Zacharski. “Through our patented technologies, including next-generation conversational AI, BEN and Provana will seek to provide unprecedented experiences and efficiency to individuals seeking to enroll in Medicare Advantage, engage credit servicers, as well as those looking for legal services for personal injuries.”

About BEN

BEN (Brand Engagement Network) is an emerging provider of conversational AI technology and human-like AI avatars headquartered in Jackson, WY. BEN delivers highly personalized, multi-modal (text, voice, and vision) AI engagement, with a focus on industries where there is a massive workforce gap and an opportunity to transform how consumers engage with networks, providers, and brands. The backbone of BEN’s success is a rich portfolio of conversational AI applications that drive better customer experience, increased automation and operational efficiencies. Powered by a proprietary large language model developed based on years of research and development from leading experts in AI and advanced security methodologies, BEN seeks to partner with companies with complementary capabilities and networks to enable meaningful business outcomes.