Pitney Bowes Parcel Shipping Index

Consumer Demand for “Real-Time Retail” Shakes Carrier Market Share - Seite 2

Nurmohamed added: “As shippers gain access to an array of carrier options, multi-carrier platforms with recommendation engines help them identify and select the best carriers for their network and individual shipments, meeting customer demands efficiently and cost-effectively. It’s what Pitney Bowes is delivering for clients today.”

Carrier Volume

While U.S. parcel volume didn’t change significantly from 2022, total volume was up 0.5% from 21.5 billion in 2022 to 21.7 billion in 2023. Additionally, 2023 was the first time in the Index’s history that Amazon Logistics—the only carrier that did not see a decline—surpassed UPS in parcel volume.

• The USPS generated the highest parcel volume, at 6.6 billion parcels and down almost 1% from last year.
• This was followed by Amazon Logistics generating 5.9 billion parcels, up 15.7% from the previous year.
• UPS declined 10.3% from the previous year to 4.6 billion parcels.
• FedEx declined 6.1% from 4.1 billion in 2022 to 3.9 billion in 2023.
• The “others” category grew 28.5% in 2023, from 0.5 billion to 0.6 billion parcels.

Market Share by Volume

• USPS continues to have the largest market share (31%).
• For the first time in the Index’s history, Amazon Logistics became the second provider with the largest market share (27%), surpassing UPS.
• UPS fell to third place with a 21% market share.
• The “others” category increased its share from 2% to almost 3% of the market.

Carrier Revenue

In 2023, U.S. parcel revenue declined slightly for the first time in 7 years by 0.3% from $198.4 billion in 2022 to $197.9 billion, reflecting high capacity built after the pandemic and intense competition.

• UPS generated the highest parcel revenue of the major carriers at $68.9 billion, down 6.4% year-over-year.
• This was followed by FedEx at $63.2 billion, down 3.1% from last year.
• USPS increased 0.8% to $31.7 billion from $31.4 billion in 2022.
• Amazon Logistics grew 19% to $28.6 billion from $24 billion in the previous year. It also saw the highest CAGR 2016 – 2023 at 60%.
• The “others” category had the most significant revenue growth of 32.5% in one year, to $5.6 billion in 2023 from $4.3 billion in 2022.

Market Share by Revenue