2024 Appian Innovation Award Winners Demonstrate Significant Business Results with Next-Gen AI Process Automation - Seite 2

• The US Army: The agency needed to modernize its outdated legacy contract writing system. Building from the successful implementation at US Air Force, the Army deployed its new application to 400 users across a dozen states and locations outside of the continental US in just 23 weeks. The Army has subsequently issued 123 contract awards through the system with total obligations of $41 million and has plans to expand application use to 2,800 users. Ultimately, the long-term vision is to enroll around 10,000 Army contracting professionals to use the system across 300 sites.  

Winners in Europe and the Middle East

• NatWest Group: The UK's largest business bank faced challenges in navigating multiple layers of internal governance processes and approvals. Previously, a policy change could take up to three to four weeks to complete. Time from idea to value could take three to four months to go through all the change and risk assessment requirements. The NatWest team successfully condensed change and risk governance cycle time by automating 46% of data in their governance processes, halving over 800 triage questions, and streamlining multiple assessments. As an example, product governance time dropped from 4.5 days to less than 20 minutes, marking a key milestone in their ultimate goal of reducing cycle time from 73 days to 73 minutes.
  
  
• Comune di Milano: The Municipality of Milan uses Appian to automate and digitize key processes to transform the citizen experience and innovate service delivery for more  1.3 million inhabitants in its jurisdiction. Developed in less than two months, the parking and disability pass request and delivery process compressed from three weeks to 13 hours, delivering an improved experience and speedy service to its citizens. Starting with just one digital application, Milan now enables its citizens to initiate 23 types of requests online for residential services, welfare and health support, building and land permits, procurement, ticket management, and more. In addition to improving the citizen experience, the Appian Platform integrates with 90 existing systems to automate and simplify back-office operations for municipality workers.