TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models - Seite 2

Experts Engine: the right people working on the right tasks at the right time

The growing need for industry-specific and highly-specialized training datasets for increasingly complex AI use cases has elevated the importance of using subject matter experts to create, label and validate data. TELUS International’s Fine-Tune Studio task-execution platform works in conjunction with Experts Engine, another proprietary feature of its AI Data Platform that algorithmically matches tasks with best-fit experts from the company’s global crowdsourced AI community of more than one million contributors.

In addition to generalists, TELUS International’s AI Community includes linguists, researchers, coders and doctors as well as experts from various specialty domains. These individuals are able to capture more complex layers of information and recognize subtle but crucial distinctions while working on data tasks like response generation, response ratings and model interaction. The use of experts mitigates the creation of inaccurate and incomplete datasets that can mislead the AI during training, causing it to learn incorrect patterns, make faulty assumptions and introduce unintentional biases.

“With a keen focus on data integrity, we empower our clients to forge a future in which technology not only augments human potential but does so with unwavering precision and a steadfast commitment to ethical and regulatory standards,” concluded Mall.

A global leader of AI data solutions for more than 17 years

TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions with its global AI Community of more than one million crowdsourced contributors from 150 countries. Fine-Tune Studio is available now as part of the company’s fully-managed GenAI data services, including Fuel iX, an enterprise-grade AI engine designed to help companies scale their generative AI (GenAI) pilots to production. To learn more, visit here.

TELUS International was recently named a ‘Leader’ in both the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment and the 2024 Everest Group PEAK Matrix Assessment for Data Annotation and Labeling Services for AI/ML.

About TELUS International

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.