Compuware Research Reveals That Continued Performance Management Issues are
Slowing Further Cloud Adoption
LONDON, Sept. 13, 2010 (GLOBE NEWSWIRE) -- Research released today by Compuware
Corporation (Nasdaq:CPWR) has revealed that large European organisations lose
[Eur]608,000 every year due to performance-related problems with cloud-based
applications, such as e-commerce sites and Internet-based business
applications. Furthermore, the survey of 300 European IT directors revealed
that 57 percent of businesses are slowing down or stopping adoption of further
cloud applications until they can solve these applications performance issues.
Richard Stone, cloud computing solutions manager at Compuware explained: ´So
far businesses have largely invested in cloud applications, such as e-commerce
sites and online collaboration tools without really thinking about the hidden
business risks that result from poor performance. Although organisations
understand the flexibility and cost benefits of the cloud model, this research
indicated that further adoption will be severely hampered unless cloud
performance management is tackled. The only way that organisations can
successfully re-connect with customers, increase confidence and increase
revenue is by updating their approach to application performance management to
cope with today´s IT environments.´
The research also found that 72 percent of businesses admitted that their
ability to guarantee service levels is severely restricted because cloud
applications, by their very nature are delivered over an open network -- the
Internet. Historically, organisations have structured their application
performance management strategies around internal infrastructures where they
have complete control. However, as the nature of business applications
continues to undergo extensive changes, moving from inside the borders of the
business to a ´borderless´ environment outside of their firewall, the approach
used to manage them must also become borderless.
The research did indicate that most organisations understood this. 84 percent
of those questioned stated that they would expect more rigorous SLAs that go
beyond simple availability metrics if they increase their use of
business-critical cloud applications. In fact, to increase the level of
adoption, those surveyed demanded SLAs based on end-user experience. The key
question is no longer ´Is it available?´ but rather, ´Is it fast enough?´ 67
percent of IT directors also stated that their IT teams had the skills needed
to negotiate the more complex SLAs needed for cloud services.
´This research shows us that cloud adoption is being hampered by concerns
around application performance. However, there are signs this can be overcome, ´
added Stone. ´Firstly, those surveyed know that, in order to get the most from
cloud applications, an end-user view is needed. They have also indicated that
their IT teams have the skills needed to negotiate the more end-user oriented
SLAs needed for cloud services. Security concerns are obviously still important
but it´s clear that performance is now becoming the ´day in, day out´ business
inhibitor that has to be solved. The good thing is people are aware of the
issue and understand that the end-user experience can´t be compromised.´
The survey consisted of 300 European IT directors in large enterprise
organisations with over 1,000 employees. It was commissioned by Compuware and
conducted by independent research company Vanson Bourne.
Founded in 1973, Compuware provides software, experts and best practices to
ensure applications work well and deliver business value. Compuware solutions
optimize end-to-end application performance for leading organizations around
the world, including 46 of the top 50 Fortune 500 companies and 12 of the top
20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
The Compuware logo is available at
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