Frost & Sullivan Recognizes Revana Growth Services for its Service Leadership in the Contact Center Outsourcing Market

-- Revana has stayed ahead of the competition by investing in new and innovative technologies

MOUNTAIN VIEW, California, March 11, 2014 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Revana^®, a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), with the 2013 North American Frost & Sullivan Award for Customer Service Leadership.  

Revana is the customer growth division of TeleTech. TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions. TeleTech's solutions are centered on a holistic customer engagement platform that includes elements like, customer experience strategy consulting, customer intelligence, multi-channel communications, CRM, complex customer interaction management, direct sales and marketing, workforce training and development, workforce management, and technology solutions for unified communication.  

The Revana product suite supports every stage of the customer lifecycle, including pre- and post-sales programs. Revana's full-service sales solutions harness the power of dedicated sales and marketing teams. Their solution brings together digital demand generation, lead generation and nurturing, acquisition sales, customer growth and retention.  

"Revana provides solutions to its international clientele through a global footprint that includes delivery centers in the U.S., Latin America, Ghana, the U.K., Spain, China, the Philippines, and Australia. It also offers an advanced system of technologies, processes and sales solutions to acquire, retain, and grow accounts," said Frost & Sullivan Principal Analyst, Michael DeSalles.

The Revana Analytic Multichannel Platform (RAMP)^™ engages customers through voice, video, chat, social media, e-mail, co-browsing, online, and mobile channels. Revana's Adaptive Engagement Engine^™ is a proprietary technology that uses data analysis and advanced algorithms to deliver outcomes for clients.

To extend its competitive edge in the market, Revana acquired WebMetro in 2013. WebMetro is a leading digital marketing agency that provides paid search, SEO, mobile search, user engagement and conversion rate optimization services and online media strategies. This important merger provides customers with significantly better sales and marketing integration across all digital platforms, especially web and mobile.