TeleTech Cloud Powered by Avaya Offers Superior Customer Experience Management for Contact Centers - Seite 2

Brian Shepherd, executive vice president, TeleTech Customer Technology Services

"Cloud service providers have a growing range of technologies and a variety of requirements to accommodate on behalf of their business clients. This means clients and service providers need flexibility in applications and cloud delivery models, scalability and financing. Avaya's partner hosted CEM solution provides that flexibility, helping service providers like TeleTech to build profitable, long-term relationships with their clients and end customers."
Joe Manuele, vice president, Global Service Providers, System Integrators and Cloud, Avaya

Tags Avaya, contact center, contact center as a service, CCaaS, CEM, customer service, customer experience management, collaborative cloud, TeleTech, TSG.

About TeleTech
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's over 40,000 employees speaking over 50 languages deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit www.teletech.com and www.4tsg.com.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.

"Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's and TeleTech's filings with the SEC that are available at www.sec.gov. Avaya and TeleTech disclaim any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise."

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Avaya Media Contact
Deb Kline
Avaya
P: +1 908.953.6179
E: [e-mail]

TeleTech Media Contact
Jeanna Blatt
TeleTech
P: +1 303.397.8507
E: [e-mail]