Frost & Sullivan Awards Vonage Top Spot in VoIP Communications for High-Value, Low-Cost Services

MOUNTAIN VIEW, California, Aug. 20, 2014 /PRNewswire/ -- Frost & Sullivan has recognized Vonage (NYSE: VG) with the 2014 North America Price/Performance Value Leadership Award based on its review of the Voice over Internet Protocol (VoIP) communication services market. Frost & Sullivan found that Vonage's products and services offer the best value for their price compared to similar offerings in the market, resulting in a 10 out of 10 ranking for service experience and customer benefits.

Vonage provides high-quality, affordable home phone service for international and domestic callers and is sold in the U.S., Canada, the UK and Brazil. As part of its mobile strategy, the company developed Vonage Extensions^®, which enables customers to access their home phone service via a mobile phone at no additional cost. This is particularly beneficial to Vonage customers with international calling plans because it gives them the flexibility to make international calls from their mobile phones without having to purchase an international calling plan from their wireless carriers.  

"Vonage has remained relevant in a market where consumers are evaluating the necessity of the home phone by providing service with great value and flexibility for the price, including the ability to make international calls from their mobile phones using their home calling plans," noted Frost & Sullivan Research Analyst Gina Villanueva. "In addition to its high ranking for price and value, our research found that customers ranked Vonage 10 out of 10 for customer service that is accessible, fast and stress-free, and 10 out of 10 for overall customer benefits."

Other factors contributing to Vonage's ongoing success in the VoIP market include its development of a high-quality, ultra-low-cost basic phone service designed to meet the needs of the low-end domestic calling market, and the company's accelerated entry into the market for hosted cloud communications for small and medium businesses with its acquisition of Vocalocity in 2013, now branded Vonage Business Solutions. 

Each year, Frost & Sullivan presents the Price/Performance Value Leadership Award to a company that has developed a product to suit market and customer needs. The award lauds the price competitiveness, features, ease of use and service effectiveness of the recipient company.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.