Bluewolf Announces AppealsTrak, a Salesforce Fullforce Certified Solution for Unemployment Insurance

NEW YORK, NY--(Marketwired - February 26, 2015) - Today, Bluewolf, a global business consulting firm, announced its Salesforce Fullforce certified solution, AppealsTrak, an end-to-end management system that empowers U.S. public sector agencies to modernize the entire unemployment insurance appeals process. Built on the Salesforce1 Platform, AppealsTrak provides State Labor Offices and Workforce Development agencies the ability to streamline manual processes associated with administering unemployment insurance (UI), to better serve the needs of today's citizen and remain in Federal compliance.

AppealsTrak is the first Fullforce public sector solution among Bluewolf's extensive strategic service offerings, with capabilities that can extend broadly to government Entitlement programs.

The New Jersey Department of Labor has already implemented AppealsTrak with widespread adoption. In just 16 weeks, Bluewolf implemented a scalable system that provides a 360 degree view of the entire appeals process. Citizen relations have been improved by reducing the average processing time of appeals from 160 days to less than 30 days -- and it's still improving.

"When citizens lose their jobs, their bills don't just stop. Getting them rightful compensation in a timely manner is important for people's continued livelihood," said Glen Stoffel, EVP of strategic development, Bluewolf. "Our AppealsTrak solution provides government agencies and Entitlement programs with a customized solution that helps manage and save time in the appeals process, adheres to strict Federal compliance timelines, and positively engages both citizen and staff."

A Citizen Approach to Unemployment Insurance Innovation
Like many industries, it's imperative that State Labor Offices and unemployment agencies expand the value and reach of its citizen-focused programs, even as unemployment rates decrease. People expect public sector agencies to deliver the same high-quality service as the private sector. They want fast, simple interactions that meet their needs.

States are becoming more proactive in how they administer unemployment insurance. Cloud computing has risen as a flexible and cost-effective solution to evolve government agencies workflow processes and maintain compliance by reducing lengthy response times for unemployment benefits, taxation and appeals, and inaccurate reporting to the Federal Government.