Global Study Reveals Online Shoppers Want More Flexibility - Seite 2

Mexican online shoppers reflect both the old and new retail landscape. They make the highest percentage of in-store purchases, and cite fraud-related delivery issues as a primary concern. However, they do use mobile technology -- 43% reported using their smartphones to research products before visiting a store. And in order to receive items the same day, 60% said they want the ability to purchase items in a store window. Only 35% have returned an online purchase, the least of any market.

American online shoppers are open to new trends on social media and in-store technologies, making more purchases on tablets than any other market. Free shipping continues to drive purchasing decisions as 58% of online shoppers reported adding items to their shopping cart in order to qualify for the incentive. Further, 83% are willing to wait an additional 2 days for delivery if shipping is free, and 68% said free returns shipping is needed to complete a sale. Only 44% of online shoppers said they were satisfied with the flexibility of changing delivery days or rerouting packages.

"Consumers demand more from their package delivery experience, and today's online shopper expects us to respond by creating solutions that are convenient for them," said Alan Gershenhorn, UPS executive vice president and chief commercial officer. "Globally, we now have more than 13 million UPS My Choice^® members and over 15,000 UPS Access Point™ locations and we continue to expand both services to meet their needs."

Online shoppers can use UPS My Choice to reschedule deliveries for a future date or reroute packages to another address. UPS drivers, when unable to deliver a package at a consumer's residence, will leave packages at a nearby UPS Access Point location and the consumer can pick up their items at their convenience. These local businesses are designed to be close and convenient to the consumer's delivery address. UPS My Choice members can also send their packages directly to a UPS Access Point location in select markets in Europe and North America.