Frost & Sullivan Applauds Teleperformance's Ability to Serve a Multichannel Contact Centre Outsourcing Market across the Complex European Region - Seite 2

Teleperformance was born in France decades ago, and today the Group has over 36,000 employees and 131 contact centers in 35 countries across CEMEA.  Clearly, the region is critical to the spirit of the Group, and to its overall success.  And like other consumer markets across the globe, things are changing in Europe.  "Consider that the market for Customer Engagement inhabits a landscape across which today's tech savvy consumer flits at a particularly high rate of speed, utilizing a variety of communication channels with which to express his or her opinions (ie, Twitter, Facebook, Instant Message, chat, email, phone, etc.)," added Loynd.  "In June, 2013, Teleperformance therefore opened a Customer Experience Lab at its multilingual Euro hub in Lisbon, which helps clients build their brands by better understanding the evolving satisfaction drivers and customer preferences across both current and emerging channels."

In other words, Teleperformance is focusing on a multichannel world, and Frost & Sullivan is impressed that the company has put considerable resources into understanding today's ever-evolving multichannel reality. Teleperformance has earned an impressive 34 awards from Frost & Sullivan over the last eight years, in every major region of the world, and under numerous categories. It achieved this milestone due to a combination of its global footprint, comprehensive solutions portfolio, strategic growth initiatives, excellent financial management, a unique security practice, customer service leadership, and global best practices.

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.