333 0 Kommentare Ace Hardware Announces Groundbreaking Ace Center for Excellence - Seite 2

Developing a customized action plan to operationalize and improve customer service as it relates to the brand's promise
Assisting in building a company culture around a customer-first mindset
Teaching employees how to amaze customers through stellar service
Inspiring employees at all levels to lead and realize the impact they have on the business

"I must confess, my initial reaction to this new initiative was, 'Who are we to tell other companies what to do?' But I've learned this initiative is driven by necessity not hubris," said Venhuizen. "Eight years ago, J.D. Power and Associates started measuring customer satisfaction in the home improvement category and Ace has been fortunate to win the top spot every single year. After receiving countless solicitations from folks who simply asked, 'How does Ace do it?'; we decided it was time to share our principles and practices behind our nearly irrational pursuit of amazing service."

Ace's Center for Excellence will bring to life Ace Hardware's core values of helpful service in customized best practices that can be adapted and applied to fit any business or industry environment. For more information on The Ace Center for Excellence and how to schedule a workshop and/or keynote, please visit www.acecenterforexcellence.com.

About Ace Hardware
For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2014, Ace ranked "Highest in Customer Satisfaction with Home Improvement Retail Stores, Eight Years in a Row," according to J.D. Power. With more than 4,800 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 17 distribution centers in the U.S. and also have distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit www.acehardware.com.