HP Dramatically Simplifies the End User Experience With New IT Service Broker Products - Seite 2

HP Propel is fully integrated with HP Service Anywhere, a SaaS based service management solution powered by the HP Haven big data analytics platform, and social self-service capabilities. HP Service Anywhere drives the entire service experience with big data analytics, enabling an end user experience that is social, up to the minute and accurate, and an analyst environment that is efficient and productive. End users can not only acquire and consume the services and apps they need, they can get the support they require in a natural and intelligent way. 

"As our clients rapidly transform IT to meet the demands of the digital enterprise, we see HP Service Anywhere as a much needed game changer," said Jesse White, President of Intact Technology. "It revolutionizes self-service and user experience, reduces the number of tickets and the work effort required to resolve them. Additionally, it radically simplifies key business processes such as change management by weaving big data analytics seamlessly throughout the product. It truly is defining the next generation of service management."

HP Propel and HP Service Anywhere, both launched within the last year, have quickly won customer adoption across a wide range of industries. The new versions of the products released today include multiple enhancements that further empower IT and end users:

HP Propel:

• Provides an updated unified and intuitive interface that seamlessly integrates with IT's existing systems of record
• Delivers an aggregated service catalog, as well as knowledge and support capabilities to orchestrate the request to fulfillment across the global supply chain
• Adds integrations with BMC Remedy, Service Now and HP Operations Orchestration to provide a single user experience and case exchange across major IT Service Management systems

HP Service Anywhere:

• Enables end user self-sufficiency and ticket reductions through smart analytics, social and virtual agent capabilities
• Includes updated agile IT Service Management software that is quick to deploy, easy to administer and provides seamless upgrades to reduce operational overhead and increases staff efficiency for organizations of all sizes
• Provides a new Application Portfolio Management (APM) solution that includes optimization analysis to help organizations decide which applications are most appropriate for the cloud, as well as insights into the type of cloud that fits best for a particular application

"When IT operates as a Service Broker, they serve the needs of the business, strengthen its strategic leadership position, and enable the adoption of new, high productivity technologies throughout the workplace," said Tony Sumpster (@tonysumpster), SVP and GM, HP IT Operations Management. "HP Propel and HP Service Anywhere enable businesses to accelerate their pace of innovation in a responsible way, and as a result, we are seeing rapid adoption of the products with both our installed base as well as new customers."