Top 10 Personal Auto Carrier Turns to AI to Transform Claims Management

CLARA Analytics (“CLARA”), a leading provider of artificial intelligence (AI) technology for insurance claims optimization, today announced it has been selected by one of the world’s largest personal auto insurance companies as the foundation for their AI-enabled claims management initiatives. CLARA helps carriers to make sense of voluminous information, streamline claims management, improve medical outcomes, and reduce administrative burdens for adjusters.

The company’s CLARAty.ai platform incorporates machine learning, predictive AI, natural language processing (NLP), and generative AI (GenAI) to power a suite of products aimed at solving specific problems and challenges for providers of both commercial and personal insurance coverage.

The top 10 carrier will be implementing CLARA Optics, a purpose-built document intelligence product that compiles legal demand packages and medical records for transcription, extracts meaningful details, and delivers actionable insights to claims managers. CLARA’s AI technology ingests incoming medical records and demand letters, identifies key information including problematic legal language, flags key deadlines and action items, and updates claims managers as new information emerges.

The CLARAty.ai platform combines leading large language models (LLMs) with proprietary technology, creating a powerful tool that vastly outperforms generic AI platforms. It can extract structured data from very large documents, then sort, filter and analyze cases based on factors such as severity of injuries, likelihood of litigation, and time sensitivity.

CLARA’s AI technology also delivers succinct case summaries that help adjusters to work efficiently and effectively, focusing their attention on the claims with the highest potential impact. The company’s generative technology isolates each client’s data for both model training and operational purposes, so their data remains fully confidential and secure. Prospective customers can sample CLARA Optics using their own data to experience the benefits first-hand before making a purchase decision.

“This latest win from one of the nation’s largest P&C insurers further validates that CLARA is delivering what insurers really need,” said CLARA CEO Heather H. Wilson. “Plaintiffs’ attorneys have invested heavily in AI. CLARA is an equalizer that levels the playing field for insurers, supercharging claims management and reducing losses in auto liability, general liability, and workers’ comp.”