KLAS Report Rates TransUnion Healthcare's Patient Payment Estimation and Propensity to Pay Solutions the Highest of Any Vendor

CHICAGO, IL--(Marketwired - Nov 25, 2014) -  TransUnion Healthcare announced today it has been rated the highest performing vendor by the KLAS 2014 Patient Access Report for its patient payment estimation and propensity to pay solutions.

"TransUnion Healthcare has empowered providers throughout the nation for the last several years with data and analytics to ensure greater ease of use, accuracy and transparency in the revenue cycle process," said Gerry McCarthy, president of TransUnion Healthcare. "We are particularly honored to receive the KLAS distinction of being rated as the best vendor for our estimation and propensity to pay solutions because these rankings are largely based on the opinions of the providers we have and hope to serve in the future."

KLAS is a research firm that conducts over 1,900 healthcare provider interviews per month, working with over 4,500 hospitals and over 3,000 doctor's offices and clinics. KLAS has ratings on over 250 healthcare technology vendors and over 900 products and services.

TransUnion's patient responsibility estimator received an 8.0 rating from KLAS, the highest of any vendor in the report. KLAS scores are based on a scale where 1.0 is the worst and 9.0 is the highest rating. The KLAS report stated TransUnion's patient responsibility estimator "rises above the other vendors in delivering not only strong functionality with satisfactory accuracy for most clients, but also strong customer support."

The report also found that with increases in uninsured and underinsured patients, some providers find it useful to assess a patient's likelihood to pay before or at the point of service. TransUnion received the highest ranking of all vendors (7.3) for its propensity to pay solution.

A director of revenue cycle cited in the KLAS report explained the value of the TransUnion ClearIQ propensity to pay tool: "Checking the propensity to pay is the last step in all the functionality we have. The collect button gives a score of what a patient's propensity to pay is, and then it will give a financial assessment of how much credit he or she has available and his or her percent of poverty level. That helps our financial counselor."

The KLAS report also found that TransUnion's "service and support" ratings exceeded the market average in each of the category's four subgroups, including: quality of phone/web support; proactive service; executive involvement and lives up to expectations.