Hermanson Boosts Customer Excellence With Infor - Seite 2

Since using the system, the quality of Hermanson's bids have increased as the sales team used Infor CRM to access detailed past project information. Showing prospective customers what has worked in similar situations can add a lot of credibility to proposals and can help Hermanson to be a more trusted advisor to customers. Infor CRM can also help track people resources, so the same teams can be reassembled to work with repeat customers, which can help enhance customer service and satisfaction.

"The customer is at the heart of any successful organization, regardless of industry. By providing a complete view of customer touch points across sales, marketing, customer service, and support teams, Infor CRM can help organizations maximize the impact of every interaction," said Stewart Applbaum, senior vice president and general manager, Customer and Marketing Management, Infor. "Infor applications are built with industry-specific capabilities, deep integration, and enhanced flexibility and control."

About Hermanson
Hermanson works to offer clients exceptional mechanical construction, engineering and service. As a leading Mechanical Contractor in the Pacific Northwest, Hermanson offers a comprehensive suite of mechanical system design, construction and repair & maintenance services. Within each of our specialty areas, our goal is to offer the best of both worlds -- state-of-the-art technology and good old-fashioned hard work and dependability -- so that we exceed our customers' expectations. For more information please visit www.hermanson.com/.

About Accel Solutions Group
Accel Solutions Group is a leading organization that helps to install, maintain, train, customize and integrate CRM (Customer Relationship Management) software systems for businesses large and small. For more information please visit accelsolutionsgroupinc.com/.

About Infor
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.

Infor customers include:

• 18 of the top 20 aerospace companies
• 10 of the top 10 high tech companies
• 10 of the top 10 pharmaceutical companies
• 21 of the 25 largest U.S. healthcare delivery networks
• 18 of the 20 largest U.S. cities
• 20 of the top 20 automotive suppliers
• 17 of the top 20 industrial distributors
• 15 of the top 20 global retailers
• 4 of the top 5 brewers
• 21 of the top 30 global banks
• 6 of the 10 largest global hotel brands
• 6 of the top 10 global luxury brands

For more information:
Christina Talarico
Infor
312-662-2135
[e-mail]