Frost & Sullivan Commends SAP's mobile, cloud-based Corporate Ridesharing Solution TwoGo by SAP - Seite 2

The software allows users to state their preferences such as maximum detour time, departure, and arrival times to ensure a satisfactory match. It then employs real-time data or historic traffic-data to predict the exact time of arrival, which is optimised to fit into the user's daily work-scheme.

It incorporates three different settings: driver, passenger, and both. The ratio between the number of drivers and passengers is 50:50; most users sign-up for the third setting that enables them to offer a ride as well as request one. This is a distinguishing feature of TwoGo by SAP, as competing technologies require users to create two different profiles—one as a passenger and another as a driver.

"SAP is a proven, industry player and its innovation, customer base, funding power, and brand name have helped TwoGo by SAP break into different markets," observed Nair. "Moreover, SAP has a large automotive industry practice relating to connected cars and telematics, giving the ridesharing solution a valuable market advantage."

In addition to an innovative product, the company also delivers impressive customer service. It works closely with clients and supports them when they are preparing to go live. As TwoGo by SAP is a cloud-based solution, clients do not have to modify their own IT. User support is available round the clock and in several languages.

TwoGo by SAP is built as a service and SAP sells licenses to enterprises. The company employs the business model of charging per user on an annual basis. For end users, the service is free of charge to encourage them to adopt it. Furthermore, TwoGo by SAP recommends each passenger a 'fair-share' amount to be paid to the driver, setting it apart from other vendors in the market.

Each year, Frost & Sullivan presents this award to the company that has demonstrated uniqueness in developing and leveraging new technologies, which significantly impacts both the functionality and the customer value of the new products and applications. The award lauds the high R&D spend towards innovation, its relevance to the industry and the positive impact on brand perception.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.