Pegasystems Named a Leader in Real-Time Interaction Management by Top Analyst Firm - Seite 2

Quotes & Commentary:
"In our hyper-connected world, businesses can no longer fall back on static marketing campaigns, stale customer service playbooks, or canned sales pitches," said Alan Trefler, Founder and CEO, Pegasystems. "Customers increasingly expect engagement that reflects what they are seeing, feeling, and doing in the moment. This recognition from Forrester reaffirms our belief that Pegasystems provides organizations with an unmatched ability to dynamically adjust to the needs of their customers and provide the kind of experiences that foster exceptional brand loyalty while ultimately extending customers' lifetime value."

Supporting Resources:
Analyst Report: The Forrester Wave™: Real-Time Interaction Management, Q3 2015

Pega Video: Next Best Action

Pega Press Release: Pegasystems Positioned as a Leader in CRM, BPM-Platform-Based Case Management, and iBPMS in Three Industry Reports by Two Leading, Independent Analyst Firms

Pega Press Release: Pegasystems Positioned as a Leader in Gartner's Magic Quadrant for the CRM Customer Engagement Center

About Pegasystems
Pegasystems (NASDAQ: PEGA) develops strategic applications for sales, marketing, service, and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 2000 customers include many of the world's most sophisticated and successful enterprises. Pega's applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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1 Forrester Research: The Forrester Wave™: "Real-Time Interaction Management, Q3 2015," Rusty Warner with Srividya Sridharan, Olivia French and Matthew Izzi, July 29, 2015

2 Forrester Research: The Forrester Wave™: "CRM Suites for Large Organizations, Q1 2015," Kate Leggett, with Stephen Powers, Fraser Tibbetts, and Arelai Ephraim, March 25, 2015

3 Gartner, Inc., "Magic Quadrant for the CRM Customer Engagement Center," Michael Maoz, Jim Davies, April 27, 2015

4 Gartner, Inc., "Magic Quadrant for Multichannel Campaign Management," Adam Sarner, Julie Hopkins, Jennifer Polk, Mike McGuire, April 13, 2015

Press Contacts:
Sean Audet
Pegasystems Inc.
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Twitter: https://twitter.com/pega