Astea Unveils Latest Version of its Service Management & Mobile Workforce Platform, Empowering the Connected Enterprise for Service Excellence

Redesigned third party partner portal, enhanced workflow process engine, IoT "plug & play" connector, enriched crew management, and integration console & toolkit are just a few of the many features that are included in Astea Alliance 14.0

HORSHAM, Pennsylvania, Oct. 5, 2016 /PRNewswire/ -- Astea International Inc., a global provider of service management and mobility solutions, introduces the release of Astea Alliance 14.0. This is one of Astea's most comprehensive releases, delivering an extensive number of both technical and functional advancements to help companies catapult revenue growth, optimize the employee/customer/partner interaction experience, drive productivity improvements, and boost customer satisfaction levels. This latest release provides more sophisticated capabilities that give companies greater control and flexibility to adapt and extend the Alliance platform to address their critical business needs, whether deployed in the cloud or on-premise. The integration console, plug & play connectors, and implementation templates, will accelerate time to benefit and return on investment.

Logo - http://photos.prnewswire.com/prnh/20160212/332698LOGO

"Building on our extensive history and expertise in the service management industry, this release is by far one of the most comprehensive releases Astea has introduced. When we see competitors announcing functionality that Astea Alliance has had as standard for years, it reinforces how far ahead of the curve we have been and Astea Alliance continues to be the most comprehensive and complete service management platform available," said Debbie Geiger, VP Global Marketing, Astea International. "Companies that view service as strategic to their operations' survival select Astea, because they know they have the richest set of operational capabilities and sophisticated controls at their fingertips to optimize and run their entire service business, today and in the future. The commitment from our long-standing, global customer base is mirrored by our own commitment to continual innovation – evidenced by our strong record of investment and constant improvement of our solutions. For decades, Astea has been at the forefront of the industry – defining service management automation, and demonstrating thought leadership."