Avaya Launches Cloud Contact Center in Partnership with Spoken Communications for Business Process Outsourcers - Seite 2

Sold exclusively through Avaya, Avaya Enterprise Cloud for BPO is available for sale in the U.S. and Canada, with other geographies expected to follow.

Quotes

"BPOs and large organizations face the same challenge, how to migrate existing contact center functionality and infrastructure onto a modern architecture? The Avaya/Spoken offering is putting Avaya in the cloud-based contact center arena enabling BPOs to modernize and remain with their trusted supplier of choice."
-Mary A. Wardley, IDC Vice President, Customer Care and Loyalty

"As a long-standing customer of Spoken, we think that the partnership with Avaya makes perfect sense. Avaya has tremendous market presence and proven technology that comes from a long history of working with BPOs. Spoken, as our CCaaS provider, brings innovative cloud platform with applications like call recording and screen capture, that are secure, reliable and highly-scalable."
-Martin Ingram, SVP & Chief Information Officer, Arise Virtual Solutions

"We are thrilled to be partnering with Avaya on this important initiative. The Avaya Enterprise Cloud for BPO provides the fastest path for Avaya customers that have been waiting for a true multi-tenant offering that takes full advantage of the transformative benefits of the cloud."
-Mo Afshar, CEO, Spoken Communications

"BPOs are facing the same challenges of digital transformation that many businesses are experiencing, but with an exponential order of magnitude and complexity. Each of the brands and their customers have exacting expectations, timelines and demands that must be met. Avaya Enterprise Cloud for BPO provides the simplest transition to cloud economics with virtually no change in agent, supervisor or operational processes."
-Tej Kohli, GM Cloud Solutions, Avaya

About Spoken

Spoken Communications is bringing together cloud, big data and AI technologies to unleash the power of conversations to transform the customer experience. Currently in use by more than 40,000 agents at hundreds of companies, Spoken ConversationCenter puts the conversation at the center of the customer relationship. Founded in 2005 and with more than 170 patents, Spoken is headquartered in Seattle, Washington, and is one of the fastest growing technology companies in the Pacific Northwest. For more information, please visit www.spoken.com.