Avaya Spotlights Key Award-Winning Healthcare Communications Solutions at HIMSS 2017

ORLANDO, FL--(Marketwired - February 21, 2017) - HIMSS 2017 Conference and Exhibition, Booth #8061

As a software and services-led business, Avaya continues to address communications requirements across vertical industries, including the healthcare space where Avaya has more than 4,000 customers globally. As such, Avaya today announced new healthcare solutions during HIMSS 2017, anchored by the Patient Appointment Reminder bundle with seamless integration into the Epic electronic health record system.

The Avaya Patient Appointment Reminder proactively reminds patients of appointments and facilitates the management of these appointments to improve patient attendance rates and clinical productivity. Together with the new Epic connector, the solution enables real-time bi-directional access to schedules all the way back to Epic to effect immediate scheduling changes that therefore enhances the patient experience, maximizes appointment availability, accelerates rescheduling, and reduces lost service revenue for the provider. The first in a host of Notification Solutions from Avaya, Patient Appointment Reminder enables customers to introduce additional notification services such as Avaya Prescription Refill Reminder, leveraging the same infrastructure investment -- at little to no additional cost.

Avaya will also demonstrate other solutions that can help care teams collaborate, increase productivity, and drive better patient experiences including:

• Avaya Surge^™: Announced at Avaya ENGAGE last week, Avaya Surgehelps secure the healthcare Internet of Things to mitigate cyberattacks and ease edge device management and configuration. Already a winner of four industry awards, Avaya Surge not only enables stealth segmentation of networks via logical partitions that protect each device from others , but also provides intelligent and dynamic "follow me" configurations for IoT devices that can be dynamically added or removed from the network without manual network configuration, saving IT time, resources and money. In addition, Surge is network agnostic, supporting deployment over any vendor's network.
• Virtual Patient Care Center: Based on Avaya's contact center portfolio, this solution helps Healthcare contact center agents interact with patients over their preferred channel of communication throughout the patient care journey, facilitating personalized, anytime, anywhere, any channel, patient communication.
• Healthcare Chatbot: An Artificial Intelligence tool which uses learned and directed dialog interactions to help patients obtain information they require without interacting with agents.
• Care Team Collaboration: Based on Avaya Equinox^™, this solution helps identify and assemble the most appropriate, available resources quickly, and facilitates communication and collaboration within the team proactively and automatically.

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