Proximus Revamps Customer Service Operations Platform in Collaboration with Infosys

Bengaluru, India (ots/PRNewswire) - Leverages Infosys Cobalt to simplify and
standardize Proximus' ServiceNow platform for better usability and customer
experience

Infosys (https://www.infosys.com/) (NSE: INFY) (BSE: INFY) (NYSE: INFY), a
global leader in next-generation digital services and consulting, today
announced a successful collaboration with Proximus (https://apc01.safelinks.prot
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=0) , Belgium's leading digital services and communications solutions provider,
on the ServiceNow platform. Infosys helped Proximus to standardize its existing
processes on the ServiceNow platform and transform its customer service
management (CSM) operations.

For many years, ServiceNow's cloud-based platform has been at the center of
transformation for enterprise service management in areas of infrastructure,
application, and cloud. As part of the engagement, Infosys has overhauled
Proximus' CSM operations with Infosys Cobalt
(https://www.infosys.com/services/cloud-cobalt.html) , a set of services,
solutions, and platforms for enterprises to accelerate their cloud journey. This
has enabled the organization to minimize their ServiceNow platform
customizations and accelerate business value.

Antonietta Mastroianni, Chief Digital and IT Officer, Proximus , said, "Our
collaboration with Infosys marks a transformative leap in reshaping the telecom
realm. Infosys' technical expertise in transforming legacy environments with the
ServiceNow platform makes it an ideal choice for collaboration. Together, we
will continue to revolutionize service delivery and provide enhanced customer
experience."

Rohit Batra, General Manager and Vice President, Telecommunications, Media &
Technology, ServiceNow , said, "We are delighted to be working with Infosys and
Proximus to enable a simplified and standardized process transformation. Our
capabilities, combined with our proven track record of delivering results with
Infosys has enabled us to create a highly standardized system, elevate customer
experience, streamline operations, and effectively manage costs across the vast
landscape of the telecom industry."

Upendra Kohli, Executive Vice President - Communication, Media & Entertainment
(Americas & Europe), Infosys , said, "We are delighted to take our 25-year-long