Microsoft Cloud Growth Speeds Up in Singapore, Malaysia - Seite 2

“Copilots may become a killer app that creates a new universe of applications and marketplaces,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Providers are helping clients reach the technical readiness to use Copilots in their own environments.”

The report also explores other Microsoft cloud platform trends affecting Singapore and Malaysia, including GenAI projects advancing from experimentation to deployment and the rising use of AI to counter cybersecurity threats.

For more insights into the Microsoft cloud-related challenges facing enterprises in these countries, including the difficulty of delivering better customer and employee experiences and the sometimes confusing array of providers to choose from, plus advice for addressing these issues, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for Singapore and Malaysia evaluates the capabilities of 29 providers across five quadrants: Managed Services for Azure, Microsoft 365 Services, SAP on Azure Services, Power Platform Services and Generative AI Services for Microsoft Clouds.

The report names Accenture & Avanade, DXC Technology and Kyndryl as Leaders in all five quadrants. It names NCS and TCS as Leaders in four quadrants each and Fujitsu, HCLTech and Noventiq as Leaders in two quadrants each. Capgemini, Customer Capital Consulting, PwC and Tech Mahindra are named as Leaders in one quadrant each.

In addition, Fujitsu is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. HCLTech, Infosys, Logicalis and NCS are named as Rising Stars in one quadrant each.

In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem partners. The provider earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for Singapore and Malaysia is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.