Salesforce Growth Proves Boon to Brazilian Businesses - Seite 2

The report also examines the increasing demand for managed application services in the Brazilian market.

For more insights into the Salesforce ecosystem challenges facing enterprises in Brazil, such as integrating Data Cloud and finding sufficiently qualified providers for implementing Industry Clouds, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Salesforce Ecosystem Partners report for Brazil evaluates the capabilities of 34 providers across six quadrants: Multicloud Implementation and Integration Services for Large Enterprises, Implementation Services for Core Clouds — Midmarket, Implementation Services for Marketing Automation, Managed Application Services for Large Enterprises, Managed Application Services for Midmarket, and Implementation Services for Industry Clouds.

The report names Accenture, Capgemini, Everymind and OSF Digital as Leaders in all six quadrants, while Deloitte and Valtech are named as Leaders in five quadrants each. BRQ, GFT and JFOX are named as Leaders in four quadrants each, while Globant is named as a Leader in three quadrants and match.mt is named as a Leader in one quadrant.

In addition, Cadastra is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while HCLTech, JFOX, SysMap and Valtech are named as Rising Stars in one quadrant each.

In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce providers. Hexaware earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

Customized versions of the report are available from Everymind and JFOX.

The 2024 ISG Provider Lens Salesforce Ecosystem Partners report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.