San Antonio Water System Modernizes Mission Critical Operations With Infor

NEW YORK, NY--(Marketwired - September 29, 2014) - Infor, a leading provider of business application software serving more than 73,000 customers, today announced that San Antonio Water System (SAWS), which services more than 1.6 million consumers in the greater San Antonio metropolitan area, has upgraded their existing Infor applications and successfully implemented Infor's Public Sector Customer Billing Information System. SAWS originally selected Infor, through a competitive sealed proposal process, due to its offering of an integrated suite of applications and inherent public sector-specific functionality built for growth. Infor's system is designed to allow SAWS to better manage essential assets, help fulfill regulatory permitting processes and provide a streamlined billing experience for its citizens.

Infor's full suite of applications for the public sector, including specific modules for financials, budgets, purchasing, human resources, payroll, procurement, utility billing, permitting and asset management, have enabled SAWS to retire its previously existing legacy mainframe system and gives the organization a single view of customers. This has helped to reduce processing time, provide employees with improved usability and better address the growing needs of greater San Antonio metropolitan area residents.

News Points

• Infor's Public Sector Customer Billing Information System is intended to help SAWS increase billing speed by managing the complete payment process and providing access to consolidated account information within personalized screens. Each month, the application generates more than 500,000 utility bills and creates over 24,000 service requests.
• The Infor applications integrate with existing third-party systems such as workload automation, print/EDO software and the US Postal Certification system, which allows the organization to receive discounts for all mailed bills and content.
• Additionally, SAWS has deployed the Infor Spatial Geographic Information System (GIS) to employees in the field, including engineering and emergency operations staff. Together with Infor's native ESRI interface, this technology helps to reduce the number of duplicate work orders and facilitates faster response time, providing SAWS with the ability to fulfill work orders and service requests based on easy access to location-based information. 

Infor Public Sector delivers a comprehensive suite of solutions specifically designed for all levels of government and public organizations. Currently used by more than 3,600 public organizations globally, including 16 of the 20 largest US cities and 19 of the 20 largest states, Infor Public Sector helps optimize capital investments, maximize revenue, improve cross-agency collaboration, and help public sector organizations to better serve the growing expectations of citizens. Learn more at www.infor.com/publicsector.