Avaya and International Avaya Users Group Announce Winners of the 2015 Customer Innovation Awards

DENVER, CO--(Marketwired - Jun 17, 2015) - IAUG Converge 2015 -- 

• Five Visionary Companies Cited for Creative Use of Unified Communications, Contact Center and/or Data Solutions and Commitment to Excellence

Avaya and the International Avaya User Group (IAUG) today announced the winners of the 2015 Customer Innovation Awards, which highlight companies that transformed its businesses and organizations through innovative use of business communications and collaboration technologies.

The following award winners were announced during the IAUG Global Conference 2015 in Denver:

Business Transformation Award: Banker's Life (U.S.) -- Bankers Life, a national life and health insurance brand of CNO Financial Group, contracts more than 5,000 licensed agents at more than 300 offices across the country. When it comes to mobile technologies, Bankers Life is focused on using software that enhances agent service and customer experience and provides greater business efficiency. Avaya Communicator software -- being deployed this year -- is expected to deliver capabilities that will enable agents to interact with the quickly growing customer base at Bankers Life and give them the freedom to connect to the network from anywhere using mobile phones, tablets and computers. For customers, this translates to seamless communication with their agents, and for Bankers Life, it will reduce annual expenses and transform customer interactions.

Midmarket Innovation Award: City Beach (Australia) -- As a privately owned business specializing in youth lifestyle fashion, City Beach needed a robust voice platform to take its ongoing business systems transformation to the next level. With 66 locations that had been on a variety of platforms, the Avaya IP Office solution was the perfect match for the growing and changing communication requirements of City Beach. The centralized server solution consolidates services and eliminates redundancy, enabling City Beach to experience a number of benefits including reductions of up to $10,000 per month in telephony costs.