Pegasystems Launches Industry's First Robotic Automation Capabilities to Reduce Time and Costs of Managing Onboarding and KYC

CAMBRIDGE, MA--(Marketwired - February 15, 2017) - Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world's leading enterprises, today announced that Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC) now enable banks to leverage the power of robotic automation to speed client onboarding processes, reduce operational costs, and accelerate time to market. By unifying Pega® Robotic Automation within Pega CLM and Pega KYC, global financial institutions can automate repetitive manual tasks in onboarding and KYC remediation processes to ultimately improve the customer experience.

Global bank executives are re-evaluating their CLM, onboarding, and KYC processes, which are universally recognized as some of the most time consuming and costly steps banks have to manage. Pega CLM and Pega KYC streamline and coordinate these end-to-end processes -- from client adoption, new product and jurisdiction onboarding, and KYC, to legal, fulfillment, and offboarding -- on a single solution. Now Pega CLM and Pega KYC deliver even more efficiency gains with Pega Robotic Automation by offloading many of the high-volume, low-complexity onboarding and KYC tasks that impact banks.

For the first time, banks can complete these tasks faster and more accurately to ensure rapid delivery and reduce time to transact with unified robotic automation capabilities. Additional benefits include the ability to:

• Reduce time to market and eliminate manual data entry errors in large-scale KYC remediation projects by collecting and normalizing data from any external third-party data provider (screening engines, data providers, utilities) and internal system.
• Streamline user tasks from front to back office by eliminating manual data entry and data gathering across sales, compliance, and operations in multiple systems.
• Cut costs by an additional 20 to 50 percent by combining robotic automation with Pega CLM's optimized target operating model, which allows global banks to provide the most efficient and transparent multi-jurisdictional, multi-product onboarding to complex entities.

Pega Robotic Automation enables businesses to intelligently optimize how work gets done -- by both humans and robots -- across the enterprise from a centralized and globally scalable end-to-end solution. Pega Robotic Automation is now natively unified within Pega CLM and Pega KYC to seamlessly infuse robotic automation within any bank's global onboarding and KYC transformation. This enables organizations to run tasks unattended while mitigating risk and meeting regulatory mandates. Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experiences.