Avaya Recognized by TSIA for Achieving Operational Best Practice Certification - Seite 2

-- Tom Pridham, senior vice president of Major Membership Development and Organizational Development Services for TSIA

"We are proud to be TSIA Rated Outstanding, as it's a reflection of the hard work and dedication of Avaya's support organization. We are pleased that customers can purchase Avaya products with confidence knowing that the highest industry support standards are met and are backed by outstanding quality after-sales telephone, online case, and email operations support."
-- Mike Runda, senior vice president, Avaya Client Services

Resources: More information on TSIA's Operational Best Practices programs can be found at www.tsia.com/services-excellence/operational-best-practices.html

Tags: Avaya, TSIA, outstanding customer support, channel, assisted support, awards, industry standard, certification

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.