New Report Reveals the Extent of Losses from Self-Checkout and Identifies Practical Ways to Manage it - Seite 2

The report goes on to consider ways in which SCO technologies can be controlled, including the use of effective guardians and a range of emerging technologies. The report also underlines the importance of monitoring data on the risk of loss relating to SCO as well as adopting a more joined up approach to SCO management and control.

“As the industry is moving at an ever-faster pace towards frictionless checkout, the various self-scanning technologies are a key strategic element in retailers’ store development plans,” added Dusty Lutz, Vice President & General Manager, Store Transformation Solutions at NCR Corporation. “The report shows that there is an opportunity to leverage emerging computer vision and artificial intelligence technologies as a more effective and less resource-intensive solution to simultaneously help improve both security and customer experience. For example, our latest security solutions can help detect when a shopper is attempting to substitute an expensive steak for the price of bananas, or tries to leave half of their items in their cart without scanning them.”

The report is based upon data collected from 13 major retailers operating in Europe and the US, including analysis of: 140 million Scan and Go transactions; 17 million transaction audits; video analytics of €72 billion of fixed SCO transactions; and comparative stock loss data from thousands of retail stores. It is the most comprehensive study to date on the scale and extent of stock losses associated with SCO technologies. It focuses on highlighting the risks and advocating a set of strategies that may help to minimize stock loss so that retailers can better achieve the operational benefits and improved customer journey enabled by SCO technologies.

Webinar on results for retailers

Retailers, academics and technology providers will discuss the findings, implications and develop new responses during a global webinar at 1pm GMT on Thursday, December 6, 2018, with a series of interactive follow-up workshops in 2019. Retailers can register for the webinar here. The report is free to download from the ECR Community Shrink & OSA group website.

About the ECR Community Shrinkage and On-shelf Availability Group

The Group is part of the ECR Community, a voluntary and collaborative retailer-manufacturer platform with a mission to ‘fulfil consumer wishes better, faster and at less cost’. Over the past 19 years, the Group has acted as an independent think tank focused on creating imaginative new ways to better manage the problems of loss and on-shelf availability across the retail industry. Championing the idea of Sell More and Lose Less, the Group is open to any retailer and manufacturer to join. Its work is supported by research funding provided by Checkpoint Systems, Oliver Wyman and RGIS. More information on www.ecr-shrink-group.com.