Five9 Spring Release 2019 Introduces New Capabilities for the Intelligent Contact Center - Seite 3

“Companies are looking for an intelligent contact center that unlocks information to provide agents and automated systems with data relevant to the customer and their current situation,” said Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, LLC. “The ability to leverage this information in the moment – and not via the usual post-hoc reports – will be a key differentiator for those brands that want to excel in customer service.”

About Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.

For more information visit www.five9.com.

Engage with us @Five9, LinkedIn, Facebook, Blog.

View source version on businesswire.com: https://www.businesswire.com/news/home/20190319005256/en/