Grand Casino Hotel Resort Elevates Operations, Enhances Guest Experience and Streamlines Infrastructure With Agilysys Solutions

More than one-third of adults expect to visit a casino during the next 12 months, according to the October 2023 edition of the American Gaming Association Outlook.

With more than 1,000 casinos to choose from across the United States, Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation located in idyllic Shawnee, Oklahoma, decided to invest in state-of-the-art hospitality-focused technology from Agilysys (NASDAQ: AGYS) to attract a greater share of adults planning casino visits and keep them coming back for more.

To elevate Return on Experience (ROE), a key hospitality metric that recognizes the financial benefits of better serving both guests and staff, Grand Casino Hotel Resort invested in the following cloud-native Agilysys solutions:

• An intuitive, cloud-based application that empowers restaurant patrons to choose their own seats while making a reservation. The solution also enables restaurants and other establishments to maximize space utilization.

• An award-winning point-of-sale (POS) system that brings leading-edge security along with ease-of-use and transaction efficiency to sales transactions across the property. An intuitive interface minimizes staff training and a broad array of features support a wide variety of customer preferences for point-of-sale transactions.

• A contactless, mobile self-service food & beverage (F&B) ordering system that provides user-friendly order-and-pay experience, whether in a food court, bar, restaurant or room.

• A commission-free room and activity guest-facing web booking experience that encourages upselling unlimited amenities, such as room upgrades, spa treatments, golf tee times, dining reservations and activity appointments as part of an integrated itinerary that makes it easier for guests to see and manage trip schedules.

• An innovative system for the procure-to-pay process that enhances productivity and minimizes waste to optimize vendor relationships and purchasing across all departments and locations.

• A spa management application that ensures an exclusive spa experience for every guest while optimizing therapist and treatment room utilization.

• A golf course and pro shop management application delivering personalized player experiences that drive revenue and streamline operations.

“These Agilysys cutting-edge solutions not only improved hotel operations, but also our casino operations. This interoperability allows our guests to easily use player club points or our tribe-wide gift cards as payment,” said Grand Casino Hotel Resort’s Chief Technology Officer Justin Dunsworth. “Since switching to Agilysys, we have successfully reduced the need to maintain our own infrastructure for these applications, making the investment highly worthwhile,” he added.