New Oracle Database Survey Shows Customers Satisfied with Current Releases but Concerned with Cost, Effort, and Upgrades Required to Maintain and Support

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products, and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced the findings of the Foundry survey, “Forces Driving the Future of Your Oracle Database Road Map.” The Rimini Street-sponsored research was conducted among more than 100 U.S.-based Oracle application managers and leads, database architects, database administrators, and senior IT management.

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New Oracle Database Survey Shows Customers Satisfied with Current Releases but Concerned with Cost, Effort, and Upgrades Required to Maintain and Support (Graphic: Business Wire)

The survey examines the strategies, underlying forces driving changes, and challenges experienced by Oracle Database customers as Premier Support for 19c comes to an end as of April 2024, followed by Oracle’s Extended Support in 2027.

Key Finding #1: Current Database Releases Meet Business Needs

Majority of participants plan to keep using Oracle Database (78%)

The survey shows that most enterprises depend on Oracle and are running a high number of Oracle instances, with survey participants averaging 182 instances.

To continue receiving full support from Oracle, organizations must upgrade, which can be both expensive and resource intensive. With 75% of the respondents reporting satisfaction with their Oracle Database investment, they have little incentive to upgrade.

Key Finding #2: Most Customers Running 19c or Earlier Face Expensive Upgrades or Sustaining Support in the Future

Most respondents (79%) are running version 19c or earlier.

The data reveals that 41% of respondents are running Oracle Database version 19c while 38% are running an Oracle database instance older than 19c. Today, the latter only receives Oracle’s minimal Sustaining Support service, while the former is scheduled to be forced to Sustaining Support by 2027.

According to the Oracle Lifetime Support Policy, Sustaining Support from Oracle does not provide new updates and data fixes, new security alerts and critical patch updates, new upgrade scripts, 24-hour commitment and response guidelines for Severity 1 service requests, among other important capabilities.

Key Finding #3: Customers Challenged with Cost, Effort and Upgrades

Top three Oracle Database challenges include: High cost (38%), cost and effort to apply security patches (38%), and regular upgrades to maintain full support (37%)