Xura Enterprise Enables Click to Communicate Video Calls Via Hypnobox's CRM System, With First Customer User Tecnisa - Seite 2

Rafael Meireles Yoshioka, CEO at Hypnobox, said: "With Xura's forge SDK, our customers, the real estate brokers, can now access the forge SDK and integrate into their own webpages to perform video-calls directly at any point in the customer journey.  Their customers simply click to communicate when they need support.  In turn, this offers a superior communications channel to their customers and prospects via mobile and web apps, as well as allowing a single and consolidated view of the caller's history.

"We chose to work with Xura as we wanted to work with the very best provider in the market to fit our leading CRM System. Tecnisa is our first real-estate developer to take advantage of Xura's WebRTC technology, so will not only be able to offer an unrivalled customer experience but be perceived as a differentiator and innovator in the industry.  Other brokers, can easily do the same to enhance their customer engagement and generate incremental revenue, boosting the value of the system to both them and us."

"In the past, we had provided the option to customers to reach out to us via video calls but the technology was outdated, cumbersome, and required a plug-in which was not ready for mobile devices.  When Hypnobox was able to offer us a new solution through Xura, it made perfect sense to evolve our system and offer our customers the latest click-to-communicate technology.  Now our customers can connect via video to real estate agents representatives, and have queries resolved quicker, saving time and money - so a win, win situation for everyone," agreed, Denilson Novelli, E-business Manager, at Tecnisa.

JF Sullivan, CMO and EVP Enterprise at Xura, commentated: "WebRTC is leading efforts in contextual call centre technology, resulting in renewed customer loyalty and increased engagement rates which can only lift satisfaction levels. The use of the forge SDK, provides a modular approach to Hypnobox's CRM system, meaning they can offer authenticated and encrypted secure video calling to real estate brokers. This provides a seamless solution to support Hypnobox's CRM System, where brokers can pick this module if it fits with their business model. Great customer care, can came at a high cost, so this rich communication tool offered by our forge SDK, can be relatively inexpensive to implement, requiring only a few lines of code."