Wipro Expands Live Workspace™ Suite of Offerings to Support Apple® Devices - Seite 2

To enable enterprise mobility management and data management, with self-help and self-service, Wipro has partnered with Jamf and Druva to create an integrated suite of services that includes:

• Jamf Pro. Jamf is the industry leading enterprise mobility management solution for helping clients quickly set up and deploy Apple^® devices. With the new combination of Jamf Pro and Wipro’s Live Workspace™, enterprises can work with Wipro to directly integrate and manage Apple^® devices across their IT infrastructures and employee bases.
• Druva Cloud Platform. Druva offers Data Management-as-a-Service (DMaaS) for enterprises. The Druva Cloud Platform delivers data protection, governance and intelligence across endpoints, data center and cloud applications. Druva’s Platform and Wipro's enterprise integration and support services now enable Apple^® endpoints with the data protection, governance and visibility that enterprises desire, while also delivering lower cost, risk and complexity in managing the data in these environments.
• Live Workspace™ Knowledge Portal. This has been designed to encourage users to have a shared stake in the support process and get them to investigate issues themselves before they call for help. Wipro’s Live Workspace™ Knowledge Portal is integrated with the Wipro Holmes™ platform to provide users access to a suite of self-help and self-heal capabilities that include thousands of videos that provide training on key features and applications — including macOS^®, iOS^®, and tvOS™. Shared support responsibility enables reduced downtime for employees and a lower total footprint for support costs and staff.
• Live Workspace™ Service Desk. If users are unable to resolve issues through self-service, they can access the service desk through web, chat, phone or mobile in over 32 languages — staffed with agents specifically skilled in supporting Apple^® devices. The goal of each support ticket is to minimize user disruption and maximize user experience.

“Jamf is thrilled to partner with Wipro as they open up a Choice program for their employees as well as offer Apple^® management services to a rapidly growing Indian market,” said Dean Hager, Chief Executive Officer, Jamf. “As the standard in Apple^® device management, we are committed to enabling Wipro and its customers to succeed with Apple^®.”